Frequently Asked Questions

What is your Return Policy?

All items are final sale once marked delivered by the courier. If an item arrives damaged or spoiled due to courier delay, our Customer Support team will work with you to determine an appropriate solution. Please reach out to our team at order@libfood.com to resolve the issue within 14 days of delivery. Please note, LIBFood, Inc, is not responsible for shipping delays incurred due to incorrect information.

Can I place a custom order?

Creating specific yet still flavorful recipes that speak to the unique taste preferences and dietary needs of our customers is important to us. Please place your order at LIBFOOD.COM and immediately after send an e-mail to: order@libfood.com. Outline your custom order details and include your order number.

Because of you, each Wednesday, Chef Hare and our culinary team designate an entire period to fulfill these custom orders. These orders are specifically prepared for you and are shipped the following Monday. Please note: Seafood orders may cost extra.

Does LIBFOOD cater?

If you are interested in our catering services, please email order@libfood.com with your preliminary request. A team member will contact you within two business days to discuss. Please note that we charge a non refundable fee of $100.00 to generate a catering quote. This fee will be subtracted from the total catering fee.

My entire order arrived spoiled, what can I do to resolve this? 

Typically contents of a package spoil if in transit for several days. Our packages are guaranteed to be in transit for one to two days. Insurance covers anything longer than two days. If your package arrives with spoiled contents, please email us at order@libfood.com. If we find that your package was in transit for more than 48 hours, we will resend the package at no charge to you.

I received my order receipt, but haven’t received a tracking number; when will I receive that? 

Please note that tracking numbers are emailed when the following occurs: 1) When your order has been processed by our kitchen and 2) When FEDEX scans your package upon picking it up from our facility. 

Can I have my meals delivered on Monday? 

Unfortunately, due to the perishable nature of our food, we do not ship on the weekends; therefore Monday deliveries are not possible.

What is your shipping schedule?

We ship Monday through Thursday to ensure delivery. FEDEX does not deliver on Sundays and we want to ensure your order is delivered to your satisfaction. 

What is the typical turnaround time when I place my order? 

 Regular orders usually take 1-2 business days to process and ship. Custom orders typically take 3-5 days depending on the order. Please ensure you check with us and we will let you know exactly when to expect your food. Please keep in mind Saturdays and Sundays are not business days.

How do you keep my meals cold while in transit? 

We package your meals in polyurethane coolers or freezer bags to ensure freshness. When needed, we use frozen gel packs and dry ice for packages, which ensures a safe delivery.

What courier service do you use? 

We use FEDEX Express and Ground.

What are your shipping rates? 

We charge a flat rate depending on your location. This can be determined once your address is added to the order.

I’m traveling. Do you ship to hotels? 

Yes, we ship to hotels in the United States. Please submit your order 4-5 business days prior to your arrival. Please note your exact arrival date in the order notes section of your order. If the room is not under your name and is under the same of a spouse, mother, brother, etc. make sure you include that name as part of the shipping address. Hotels will not accept a package if the name on the package does not match the name on the reservation. Please also ensure the hotel is informed that you are expecting a package prior to your arrival.

Do you ship overseas or to APOs? 

Unfortunately we do not ship overseas or to APOs. We apologize for any inconvenience.

Where does LIBFOOD.COM ship? 

We ship to all 50 states and Puerto Rico.

Where can we connect with you?

We love connecting with our customers. Feel free to connect with us and use hashtag #1800LIBFOOD. You can also visit our Contact Us page.

Can we visit the LIBFOOD.COM Kitchen?

If you are in the Georgia area and would like to make a large purchase ($250+), we welcome the opportunity to visit our kitchen facility to pick up your order. Please note that our business is mail order and we are unable to accommodate dine in. 

I have changed my mind on a purchased order. Can I cancel?

Yes, you may request a refund on all unshipped orders. Please note, there will be a 10% restocking fee subtracted from the refund.

How does LIBFood, Inc, handle delays during transit?

LIBFood, Inc, is not responsible for delays in transit caused by high package volume, weather, mechanical error, strikes, natural disasters, terrorism safety control, local carrier mis-scans or inaccurate/incomplete shipping information, and we do not require a signature for the release of any shipment. Once a shipment leaves our facility, it is up to the complete discretion of the courier service, and is therefore entirely outside our control.

If you have specific questions, please contact our dedicated support team, at order@libfood.com.