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Customer Service

General Shipping and Packaging Information

When you place an order on LIBFOOD.com, you will receive food items that have been freshly prepared in our Grade A kitchen by our chefs. Due to its perishable nature, all food is carefully packaged in BPA free containers and, in many cases, frozen or chilled with dry ice or frozen gel packs. All orders are shipped through UPS. Perishable items cannot be shipped over a weekend and cannot be delivered on Sunday, Monday or on the following major holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Orders cannot be shipped to a PO Box.

Please carefully read the following information:
Please note that due to the perishable nature of our products, we do not accept order cancellations or returns. All sales are final and we strongly recommend that customers review all the details of their order prior to placing it.

How are products packaged and shipped?
Items are prepared fresh and quickly packaged in our carefully selected containers. In some cases items are then shipped fresh and in other cases items are quickly frozen and stored for a short period of time prior to shipment. Individually packaged items are then placed into a shipping container together with packaging materials to ensure they are received in excellent condition.

When are orders delivered?
All food orders will arrive on the day you want it (barring transit delays caused by weather). Once you place your order, it will be scheduled to ship in time to meet the delivery date specified on your order.

Please note: that the specific cut-off time for orders are noon EST.

Please note: allow an additional 5 business days for processing and preparation of custom orders.

Once your order has shipped, you will receive a shipment notification email with a tracking number for each package in your order. When your order has been delivered, you will also receive a delivery notification. If you would like to receive, text notifications, please specify when completing your order. Please note that standard messaging rates apply.

What shipping methods are used?
LIBFOOD.com ships via UPS. All perishable foods must be shipped via two day service or less service.

What is the estimated delivery window for UPS?
Next Day - If you are interested in Next Day service, your order will need to be placed directly by contacting us and not online.

2-Day - shipments are delivered on or before the end or the second business day (excluding Saturday, Sunday and holidays). Delivery time can vary based on area, but can be as late as 8:00 PM to residences and 5:00 PM to businesses.

Please note that weather delays, particularly in winter, may impact these delivery windows and LIBFOOD.com is not responsible for delays due to weather conditions or other natural causes beyond our control.

Does someone have to be present to sign for shipment?
No. As all items shipped by LIBFOOD.com are perishable, orders are shipped “signature release.” This means that UPS will leave the package at the doorstep, front desk or gate associated with the shipping address without requiring signature at the time of delivery. If you plan to be away for the day of delivery, it is the customer’s responsibility to arrange for someone to pick up the package and freeze or refrigerate the items as necessary.

Please be advised that LIBFOOD.com cannot be responsible for refunds or replacements of orders with incomplete or invalid addresses, or sent to recipients who are not available to accept packages on the delivery date.

Who do I contact if I have an issue with my order?
If you have a problem placing an order or receiving a shipment please contact us immediately by sending an email to info@libfood.com or calling [1-844-LIB-FOOD]. Please note that due to the perishable nature of our products, we do not accept order cancellations or returns. All sales are final and we strongly recommend that customers review all the details of their order prior to placing it.